Legal

Privacy Policy

Last updated October 15, 2026

This policy explains what Honolulu Pros does with the information you give us when you book an appointment, and what choices you have.

Who we are

Honolulu Pros is an appointment-booking service based in Honolulu, Hawaiʻi. We coordinate home service appointments with independent local providers. We do not perform the work ourselves.

This site is operated by HonoluluPros. If you have a question about this policy, use the contact details at the bottom of the page.

What we collect

When you book, you give us the information needed to arrange the appointment.

• Your name and mobile number, so we and the provider can reach you.
• The service address, neighbourhood, property type and whether you own or rent, so the provider knows where to go and what they are walking into.
• A description of the job, including anything you flag as hazardous, heavy or urgent.
• If you phone us, the call is handled by a third-party voice platform and transcribed so the booking can be recorded. We receive the details from that transcript. Those platforms handle call data under their own terms.
• Standard technical information about visits to this site, such as the pages requested and the type of device, collected in aggregate rather than tied to you.

Why we use it

• To confirm your appointment with you by phone or text.
• To pass the job to one provider so they can attend.
• To keep a record of the booking and deal with any problem that arises afterwards.
• To understand which services people ask for, so we can improve the site.

Who we share it with

Your booking goes to one provider, not several. The information those parties receive is limited to what they need.

• The provider. They receive your name, contact number, address and the job details so they can quote for and carry out the work.
• Suppliers who help us run the service. These currently include Cloudflare (hosting, database and site analytics), Twilio (the telephone number and call routing), Vapi (the voice agent), Soniox (speech recognition) and OpenAI (language and voice models). They process data on our instructions or under their own terms.
• Our own internal notification. New bookings are sent to us as a message so we can follow up promptly.

We do not sell your personal information, and we do not share it for advertising.

How long we keep it

Booking records are kept while the appointment is live and afterwards for as long as we need them to handle a follow-up, a dispute or a legal obligation.

If you ask us to delete a booking record, we will, unless we are required to keep it.

Cookies and analytics

We serve no advertising cookies and we run no third-party ad tracking on this site.

Cloudflare, which hosts the site, adds its own privacy-first analytics. It does not use cookies and it does not follow you across other websites.

Your choices

You are in control of the information you gave us.

• Ask what we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to delete a booking record.
• Ask us to stop contacting you by text.

Use the contact details below and we will action the request.

Security

Bookings are held in an access-controlled database and sent to us over an encrypted connection. Access is limited to the people who need it to run the service.

No system is perfect. If you believe your information has been mishandled, tell us and we will investigate.

Children

This service is meant for adults booking household services. We do not knowingly collect information from children.

Changes to this policy

If this policy changes, we will update the date at the top of the page.

How to contact us

Phone (808) 320-1330. If you are calling about your information, say so at the start and we will route it to the right person.